PROCESSING YOUR ORDER
Orders are processed the day after payment, excluding weekends and holidays. Then you have to add the delivery time.
DHL: 2 to 4 working days. THE FASTEST
DELIVENGO: 7 to 40 days depending on the country. Eco rate
COLISSIMO : 5 to 15 days depending on the country.
TRACK YOUR PACKAGE
A tracking link is emailed to you after shipment. The tracking link is also available in the details of your order in your Nabira online account.
A PROBLEM WITH MY ORDER ?
You have 48 HOURS after receipt of the package to notify us by email: firstname.lastname@example.org.
For faster processing of your complaint, do not forget to specify your order number. For a better treatment of your complaint, follow please thoses indications :
- Missing item or quantity error : Specify the reference, size, color and quantity missing.
- Color, size or defect error: attach a photo clearly showing the reported problem.
PACKAGE NOT RECEIVED
If you have not received your package, contact the carrier to file a claim. Let us know by email at : email@example.com
Warning ! 25 days after shipment, no complaints are accepted.