I have a problem with my order

A problem with your order ? Don't worry, we'll take care of everything !

In order to process your request as quickly as possible, please fill out the following form: What is the order? *

enter your order number

Before we begin, how many items did you receive in your package?

Number of products in my package *

What problem do you have with your order ?

Did you receive your complete order?

Which item is it ?

Reference as indicated on your order *

Size ordered *

Color ordered *

What is the reference of the missing item?

Reference comme indiqué sur votre commande *

Size *

Color *

What size did you receive ?

Size receivd *

Quel article vous n'avez pas reçu ?

Reference as indicated on your order *

Taille commandée *

Couleur commandée *

Quel article est défectueux ?

Reference as indicated on your order *

Size ordered *

Color ordered *

What item did you receive instead ?

Give us details about the item you received : model, size, color... *

Did you find another invoice in the package ?

Please send us a picture of this invoice

Photo of the invoice to download *

Choose file

Send us a photo taken with your phone in daylight

A photo of the entire product *

Choose file

A close up photo of the label sewn inside the garment *

Choose file

A photo of the label attached to the garment *

Choose file

An additional photo if necessary

Choose file

Send us a photo taken with your phone in daylight

A photo of the entire garment that clearly shows the defect *

Choose file

A close-up photo that clearly shows the defect *

Choose file

A photo of the label *

Choose file

Additional photo if needed

Choose file

Send us a photo taken with your phone in daylight

A photo of the entire garment taken in daylight *

Choose file

A close-up photo of the garment *

Choose file

A photo of the label *

Choose file

An additional photo

Choose file

Please send us a photo of the items concerned

Photo of items received in addition to your order *

Choose file

Additional photo if needed

Choose file

Additional photo if needed

Choose file

An additional photo if necessary

Choose file

We need to identify these items

Take a photo of the items of the other order *

Choose file

An additional photo if necessary

Choose file

An additional photo if necessary

Choose file

Additional photo if needed

Choose file

We need more information

Take a picture of the invoices received in the package *

Choose file

Take a photo of all items received *

Choose file

Details us what's inside the package *

It is almost done ! Which email did you use for your order ?

Your email is required to get back to you: *

Thank you for your honesty, may Allah reward you!

We need your email to contact you *

Our team will process your complaint and get back to you very quickly

Anything else to add ? Tell us here