You can choose from several payment methods:

DEBIT OR CREDIT CARD: Visa, Visa Electron, MasterCard and American Express.

PAYPAL: select one of the many payment methods, then click on 'Confirm payment'. You will then be redirected to the PayPal page to proceed with payment.

BANK TRANSFER: Nowadays most banks offer payment by transfer via an application, but if this is not the case you can always go to your bank branch

WESTERN UNION and MONEYGRAM: Payment in cash at their branches subject to processing fees which vary from €3 to €10 depending on the country and the amount.

You can find your invoice in your package or you can upload it to your online customer account. Click on this link: My orders The invoice is in the line of the respective order. To download it, just click on the PDF logo.

If you wish to receive our promo codes and take advantage of our exclusive offers and promotions all year round, subscribe to our Newsletter by checking the box “Sign up for our newsletter” on this link: My customer account

To use it, all you have to do on your next order is log into your customer account and enter the code received by email in your basket.

You can find your code in your customer account on this link: My coupons

To access your discount vouchers code, simply click on this link: My voucher code

Just check the box under “sign up for our newsletter” on this link: My customer account

In addition to these commercial operations, we offer summer sales from June to July and winter sales from January to February

The payment pick up is subject to the availability of the recipient. Fast shipping is not possible with this payment method. In case of emergency, it is preferable to pay by credit card.

If you are unable to pay with your credit card, it is certainly:

• Exceeded spending limit
• Error on the name of the card holder: Write the first and last name as written on your credit card
• Error on the validity date or the cryptogram on the back
• 3D secure error: Transaction security with either a code received by SMS or validation of the transaction by the banking application.

To find out the reason for the payment failure, we advise you to contact your bank. She will know how to answer you.

But in the meantime, you can always pay otherwise because we also offer: payment by bank transfer, Paypal, Western union or Moneygram

Maybe you placed your order with another email ?

If this is not the case, please click on this link to make a complaint :Claim 

We practice summer and winter sales, according to the dates set by official decree of the French government. You can find information on this link:

Sales period

You must go to their agency, you can find their adresses on their website. Then fill out a form and pay the total amount by cash and the cash fee. You will have to present a valid ID card. We remind you of the information you will need to provide:

• Recipient's name: AMIR
• First name: Famila
• Country: France

Be careful not to reverse the surname and first name and not to make a mistake as this would delay the recovery of payment. Then you will have to send us a clear photo of the western union receipt by this link : Customer service