How can I check the status of my return ?

Once your return has been received, an email will be sent to you and after verification of your return, we will :

• Either a credit note in the form of a reduction voucher
• Or a refund.

You can also check the status of your order online, here is what they mean:

• Return received: your return has arrived at our premises
• Return accepted Discount voucher: Your return has been processed and a credit note is available in your customer account
• Return accepted Refund: Your return has been processed and a refund has been issued
• Return refused: you have not complied with our return conditions (return deadline not respected, product worn, incomplete product), our teams have contacted you to resend your package